Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Designer Notes: At our company, we take pride in using the finest jewelry-grade metals, such as brass and bronze, along with high-quality beads and gems to create our products. Because each piece is handcrafted, you may notice slight variations in shape and size; however, the overall design and theme remain consistent.
As with all handcrafted items, scuffs and marks may occur during the creation process, reflecting the unique nature of artisan-made goods. Additionally, our metals will develop a patina over time, which can be easily polished with a polishing cloth. For products without gemstones, a little brass cleaner can also be applied for maintenance. However, we do not recommend using any cleaners on items that contain gemstones, especially soft stones like turquoise.
Each souvenir is suspended on a genuine smooth leather cord. If you prefer a vegan cord, please let us know at the time of your order. Thank you for choosing our made-in-Texas souvenirs and gifts; we appreciate your support.
